FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and selected shipping method. Once your order has shipped, you'll receive a tracking number via email.

2. Do you offer international shipping?

Yes. We ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your destination.

3. How can I track my order?

As soon as your order is shipped, you'll receive a confirmation email with a tracking number so you can monitor your package every step of the way.

4. What is your return policy?

We accept returns on eligible items within 14 days of delivery. Products must be unworn, unwashed, and returned in their original condition with all tags attached.

5. Can I exchange an item?

Yes. If you need a different size or color, please contact our support team within the return window. Exchanges are subject to product availability.

6. How do I choose the correct size?

Each product includes a detailed Size Guide to help you find the perfect fit. If you're between sizes or need assistance, feel free to contact us.

7. Can I cancel or change my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

8. What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal (where available), and other secure payment methods offered at checkout.

9. Are my payment details secure?

Absolutely. All transactions are securely processed through trusted payment providers. We never store your payment information.

10. How can I contact customer support?

You can reach us anytime by emailing n2mapparel@gmail.com. Our team aims to respond within 24–48 business hours.

11. Will I receive an order confirmation?

Yes. After placing your order, you'll receive an order confirmation email. If you don't see it, please check your spam or promotions folder.

12. What if I receive a damaged or incorrect item?

We're sorry if that happens. Please contact us within 48 hours of receiving your order and include your order number along with photos of the item. We'll resolve the issue as quickly as possible.

13. Do you restock sold-out products?

Some of our collections are released as limited drops and may not be restocked. We recommend joining our email list to be notified about new releases and restocks.

14. How should I care for my garments?

For best results, wash your garments in cold water on a gentle cycle and air dry whenever possible. Always follow the care instructions provided on the garment label.

15. How do I stay updated on new collections?

Subscribe to our newsletter and follow us on Instagram to be the first to know about new arrivals, limited drops, exclusive offers, and upcoming releases.